FAQ
good111 FAQ — Cricket Betting, Withdrawals and Support
Every question you might have while using good111 — how cricket betting works, how long a bKash or Nagad withdrawal takes, what documents are needed for account verification, or how to get help when something goes wrong — is answered directly here. Log in to good111 and read this page once before you start playing to clear up any doubts.
Table of Contents
Section 1
Cricket Betting
Log in to good111 here and go to the Cricket section to find matches from BPL, IPL, T20 World Cup, and all major international series. Click on any match, choose your preferred market, enter the bet amount, and confirm. Make sure your balance is sufficient before placing a bet.
The rule at good111 is — if a match is officially declared a 'No Result' or is cancelled after fewer overs than scheduled, the stake for the related bet is refunded. However, if the match is completed via the Duckworth-Lewis method, the result is considered valid and bets are settled according to that result.
In a multi-bet, adding selections from multiple matches multiplies all the odds together to produce the combined odds. Example: three selections with odds of 1.40 × 1.80 × 1.90 = 4.79 — so a ৳100 bet returns ৳479, but if even one selection is wrong you lose the entire bet. Every selection must win.
Match Winner, Toss Winner, Total Runs (Over/Under), Top Run Scorer, Top Wicket Taker, Runs in Powerplay and First Wicket to Fall — these markets are played most by Bangladeshi users. Find full details of all markets on the good111 cricket betting page.
With decimal odds, total return = stake × odds. Example: in a limited-overs match, Team A has odds of 1.80 and Team B has odds of 2.00. If you place ৳500 on Team B and Team B wins, you receive ৳1,000 back (৳500 profit); if Team A wins, you lose ৳500. Odds of 2.50 mean ৳1.50 profit for every ৳1 staked.
Yes, good111 offers in-play or live betting. Odds change in real time as the match progresses and new markets open up. Quick decision-making is important in this type of betting. Live betting is also easy to do from a mobile device.
Section 2
Money Withdrawal
After submitting a withdrawal request at good111, funds are generally sent to bKash, Nagad, Rocket or Upay within 1 hour. The same applies to bank transfers. Every effort is made to meet this timeframe even at night or on holidays.
Yes, for withdrawals at good111 you must use the mobile banking number or bank account registered in your own name. Sending funds to someone else's wallet is not possible. This rule is in place to keep your account secure and prevent fraud.
For the good111 welcome bonus, the bonus amount must be wagered 15 times. Example: if you receive a ৳1,000 bonus on a ৳1,000 deposit, winnings from the bonus can be withdrawn once you complete ৳1,000 × 15 = ৳15,000 in wagering. Until the condition is met, only your own deposited funds can be withdrawn.
The minimum withdrawal amount at good111 is ৳1,000. Requests below this amount cannot be submitted. This rule applies equally across all methods — bKash, Nagad, Rocket, Upay and bank transfer. Check your balance and plan your withdrawal accordingly.
If the funds have not arrived after more than 1 hour, contact good111 live chat support directly. Having the transaction ID, amount and payment number ready will help resolve the issue faster. The support team is active 24 hours a day.
Section 3
Verification and Documents
good111 carries out verification to confirm a user's identity and keep accounts secure. It prevents accounts from being opened in someone else's name and stops fraudulent activity. Verification may be requested for large withdrawals or if unusual activity is detected on an account — it is done for your own security.
Verification is typically requested during a first large withdrawal, when adding a new payment method to an account, or when good111's security team detects unusual activity. Routine verification may also take place at certain intervals.
A clear photo or scan of a National ID (NID), passport or driving licence is accepted. A mobile banking screenshot or bank statement may also be requested to prove ownership of a payment method. Make sure the image is not blurry or cropped — that helps get approval quickly.
good111 uses SSL encryption to keep all data secure. Submitted documents are used only for identity verification purposes and are not shared with any third party. Full details on data protection are available on the Privacy Policy page.
Verification is usually rejected because the image is unclear, the document has expired, or the name does not match. The reason is mentioned in the support team's message — correcting the issue and resubmitting the documents is usually enough to get quick approval. Use the live chat for help if needed.
Section 4
Contact and Support
good111 has two support channels: 24/7 live chat and email. Live chat provides immediate assistance, while email can be used for complex issues that require a detailed explanation. Both channels are available in Bengali and English.
Yes, the good111 support team works 24 hours a day, 7 days a week. Live chat assistance is available at night and during Eid holidays too. For urgent issues — such as a stuck payment or being unable to access your account — do not hesitate to reach out at any time.
The good111 support team assists in both Bengali and English. Support is provided in Bengali for Bangladeshi users, so there is no difficulty explaining a problem in your own language. Asking in your own language gets you faster and more accurate help.
To get a faster resolution from support, have the following ready in advance: your good111 username or registered mobile number, the exact time the issue occurred (date and time), the transaction ID (for payment-related issues) and a screenshot if possible. This helps the representative understand the issue quickly.
Yes, good111 takes responsible gaming seriously. Contact support to set account limits, take a temporary break or use self-exclusion. Detailed safe gaming guidelines are available on the Responsible Gaming page. Remember, gaming is for users aged 21 and above.
Get Direct Support
If you did not find your answer, write to the support team
If you have a question beyond what is covered above, or run into a problem, the good111 support team is always here to help. Reach out via live chat or email — whichever is more convenient.
24/7 Live Chat
Click the chat icon on any page of the site to speak directly with a support agent in Bengali or English. Available at any time, day or night.
Email Support
Send an email with a detailed description — in Bengali or English, whichever you prefer.
[email protected]